- Proactive monitoring and responses with actions based on agreed processes and procedures.
- Initial Service Desk triage
- Escalating alerts and proactive checks where required
Over many years, the ITO team has experienced (and lived through) a common outcome and challenge with both outsourced IT and internal IT, namely:
Based on these challenges, a highly experienced, motivated and dedicated team has been constructed with a mission to provide companies with cost effective, high class levels of IT operational services. These are delivered around the clock, 7 days a week, 365 days a year.
Our mission statement underpins this:
ITO 24x7 — International IT support organisation using Technology and Operational excellence to provide world class levels of service to customers 24 hours a day, 7 days a week.
ITO24x7 offers a range of operational services that can be perfectly aligned with various business needs:
|Managed Service||Defined responsibilities and proactive managed services with responsibility for quality of service based upon service levels (SLA’s) and performance indicators (KPI’s).|
|Service Desk & Call Centre||Company specific Service Desk related services with ‘white label’ capabilities where ITO24x7 answer calls and respond to communications using the customer call signs and scripts.|
|Proactive Monitoring||Proactive checking of systems and services and intelligent escalations based on human interactions complimenting automation.|
|Professional Services & Consultancy||Design, install and configuration of IT systems and services.|
ITO 24x7 provides a diverse range of Support services. In today’s multi-vendor environments, finding the right level of support to complement your in-house team can be a challenge, we provide a number of services which aim to address this challenge, these are designed to either complement or substitute your in-house team.
Our Infrastructure Management Services Include:
|Infrastructure||Proactive 24x7 Infrastructure Monitoring and Management|
|Database||Database and Server Management and Monitoring|
|Point Fix||Upgrades, Patching and Point Fix|
|Remote Rollout||Remote Server Installation and Configuration|
|Security||Security Management and Monitoring|
|Database||Database Management and Migration|
|API||Proactive API Management Services|
All of which are delivered using our flexible chargeback models.
The underlying capability within ITO24x7 is based on an Operational Centre of Excellence model.
This model is summarised below:
We are not like most of the other IT companies out there! Our registered customers can contact ITO24x7 directly, at any time, 24x7 ☺:
If you are not registered, we’d love to hear from you, right now! ☺ Please choose your preferred method to contact us below: